Question 1

What if my site is down?

Accepted Answer

Please contact "urgent@businessbldrs.com" immediately. IF YOUR WEBSITE IS DOWN OR HACKED — please email urgent@businessbldrs.com so that our team can work to resolve the issue ASAP.

Question 2

When should I expect a response to my requests?

Accepted Answer

Our normal office hours are from 9 am – 5 pm EST, Monday – Friday. We aim to respond to your support request within 24 hrs, and if the request is submitted after 4 pm EST, it will be responded to the following business day.

Question 3

How does billing/project approval work?

Accepted Answer

For projects requiring billable hours, Business Builders will provide an estimate in advance of the work and your approval will be required before the project begins.

Question 4

Who will invoice us?

Accepted Answer

Work completed by Business Builders will be billed through MACC and be included as an item on your monthly invoice from MACC.

Question 5

What types of support requests do you handle?

Accepted Answer

We handle a wide range of website technical needs including content updates, functionality issues, security concerns, performance optimization, plugin updates, and general maintenance. If you're unsure whether we can help, just ask!

Question 6

Do you provide emergency support?

Accepted Answer

Yes! For urgent issues like website downtime or security breaches, contact urgent@businessbldrs.com immediately. We prioritize emergency requests and work to resolve critical issues as quickly as possible.

Question 7

Can you help with website updates and content changes?

Accepted Answer

Absolutely! We can help with content updates, adding new pages, updating images, modifying layouts, and making other changes to keep your website current and effective.

Question 8

What if I need help outside of business hours?

Accepted Answer

While our standard support hours are 9 AM - 5 PM EST, Monday - Friday, you can still submit support requests through this form anytime. For true emergencies (site down/hacked), email urgent@businessbldrs.com even outside business hours.

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