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*support requests over 2 hours per month will be quoted at a rate of $120/hr
The PERFECT plan that serves websites with eCommerce, membership, multilingual, LMS, or advanced functionality.
*support requests over 4 hours per month will be quoted at a rate of $120/hr
**support in 3rd party services is not included in our maintenance plans. Only assistance in connecting these services to the website. Support with the actual service itself can be reviewed by our team and quoted at our hourly rate of $120/ hour
As WordPress experts, we’re here to make sure your site is always safe, secure and up-to-date so you can focus on your business.
Keeping your website up-to-date on a monthly basis can help eliminate unexpected issues arising and allow you to focus on making necessary improvements to keep your site current. With a maintenance plan, you can benefit from quality support, quick response times, and a high level of communication. You deserve it!
Our team typically responds to a request within 24 hours. The complexity of the request will determine the completion time, but we will let you know!
The monthly plan costs are set up on automatic payment via Credit Card or ACH with a minimum 12-month agreement. After that time, you can cancel with 30 days’ notice.
Edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.
Edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, mobile optimization, creation of content or building out a new website or subdomain. But if you need help with those things just reach out and we can talk!
You can simply email in your request to us and it will create a ticket in our help desk.
– Maintain Plan – Reach out to [email protected]
– Performance Plan – Reach out to [email protected] for your website edits and support.
– Accelerated Plan – Reach out to [email protected] for your website edits and support.
We update on plugins, theme, and core file updates on a weekly basis! There are some plugins that our team may not update based on the age of the site, as it may break it. We will always update plugins if there are security issues. Most importantly, you don’t need to worry about any of the updates because we’ll handle them all for you.
To read more about the difference between hosting & maintenance plans, check out our blog post!
